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Contact Us
ABOUT US :: CONTACT US

There are a number of ways to contact us.

 

Online Enquiry Form

We are pretty swift in replying to messages sent via our contact form.  Messages received by us by 4pm will usually be answered the same day.

CLICK HERE
to use our contact form

Cold Calls / Sales Calls / Prospecting Calls:

Our team is small and our lines are for the exclusive use of customers and promoters.  


We sometimes get plagued with calls from organisations trying to sell us products and services.  We have therefore introduced a no sales call policy which is strictly enforced.

We do not accept calls from companies and organisations who are trying to sell us products or services. 


If our staff receive such calls they will terminate the call and we will invoice the organisation a nuisance fee of £125.  We will donate the nuisance fee to our current nominated charity.


For returns and enquiries regarding our online shop please use our Returns and contact form

Need to send us a file?

If you have a file to send us, we offer a file upload facility for files up to 20MB.  Click File Upload below and follow the on screen instructions.

 

By Telephone

Lines are open from 8.30am to 6pm five days a week (excluding public holidays). 

0844 884 3227*

 (calls cost 7p per minute from landlines, calls from mobiles may cost more)

*SEE NOTE BELOW ABOUT COLD CALLS OR CALLS SELLING / PROSPECTING

Live Chat

Live chat is generally available from 8.30am to 8pm seven days a week. We are a small team and sometimes we need to leave the office unmanned. In such cases leave a message via live chat and we'll get back in touch as quickly as we can.

Look for the icon on the bottom left of each screen.  If we are not online, click the icon to leave us a message.

CLICK HERE for more information on our live chat facility

In Person At Our Events

At our day-time events, there is always someone from We Love Hard House at the venue reception (located at the venue entrance) whilst the venue is open.

For our weekend events at West Rocks in Eastbourne there is always at least one of us available in the main lounge (where check-in takes place) from 2pm until 10pm each Friday of the event weekend.  At other times please ask at the hotel reception and they will radio one of the team

Special Requests

If you are attending one of our events as part of a celebration,  or if you would like to surprise someone that is, then use the contact form above, giving as much information as you have, and we will do our best to help.